Application Support

A choice of plans to help support your business application

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Our greatest asset

At Intuitive IT our greatest asset is our team. They are friendly, knowledgeable and responsive.

When surveying our clients, responsiveness is at the top of their list for what they require from their application support team. And responsiveness is what you'll get with Intuitive IT.

When you experience an issue with your website, web application or hosting service contact our team for fast and friendly support.

Our helpdesk is manned throughout the business day and all our staff are based in our Melbourne office. Combined with our leading-edge monitoring and maintenance technology, we can see, diagnose and solve your problem faster and more effectively than our competition.

Look at the plans below to see how we can help your business better support your application.

Schedule a call to talk about your project
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Monitoring

24/7 monitoring of applications

Just like a computer network, a web application needs ongoing maintenance to make sure it’s running smoothly. You want to know what is happening on your site before your customer sends you an email telling you it is down.

We can make sure your site is up and running, if it has broken links, the error log is clean, it is safe from hackers and even make sure you have no spelling mistakes.  When we detect an issue, our helpdesk staff are informed and we look to resolve an issue for you before it becomes a problem.

Schedule a call to talk about your project

Monthly reporting and meeting

As part of our service, we also provide a monthly face to face/virtual meeting with the manager or key tech contact at your business.

During the meeting, we raise any spending that is upcoming, any alerts that haven’t been addressed and any new concepts or ideas that should be implemented.

With each meeting, there is a Monthly Website Review Report which is colour coded. With a quick glance, the key areas that need attention are highlighted for review.

Schedule a call to talk about your project
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Application Strategy + Planning

We can work with you to build a strategy for your application.  We'll come up with short, medium and long term goals, working with your management team to ensure our strategy lines up with your business goals.

Having your application aligned with your business goals means that we can provide recommendations on changes to make to your site and you can confidently implement them and communicate them to your customers and team.

Schedule a call to talk about your project

Patch management

To make sure your application remains secure and stable, we will inform you of any patches that are required for your site.

We'll schedule monthly deployments to fix and patch your app.

This means your application will be less vulnerable to bugs and security issues which in turn means your staff will spend less time dealing with issues and more time keeping website content up-to-date.

Schedule a call to talk about your project

Website Application Support Plans

Each Web Application has different needs and ranges in complexity. In order to determine your monthly cost, we would require an initial meeting. Schedule a call

Good

from $300 per month

  • Support

  • 4 hour SLA
  • 24/7 monitoring
  • Application monitoring
  • 3rd party patching
  • Framework patching
  • Unlimited remote support
  • Staging environment
    special rates
  • After hours support
    special rates

  • Hosting

  • Website Hosting
    special rates
  • DNS Hosting

  • Security & Disaster Recovery

  • Web Application Firewall
  • Nightly Offsite Backups
  • Spam blacking monitoring
  • Website Malware scanning
    Checked against Google Safe Search
  • Website regional failover
  • Annual DR testing
  • Annual Penetration Testing
    special rates

  • Management

  • IT documentation
  • Monthly executive report
  • Monthly management meeting
     
  • Monthly SEO Site Audit
     
  • Spell Checker
    special rates

  • Enhancements

  • no hours included (per month)
  • Balance rollover allowed
     
  • Onboarding and setup $400
    One off cost
Get Started

Better

from $600 per month

  • Support

  • 4 hour SLA
  • 24/7 monitoring
  • Application monitoring
  • 3rd party patching
  • Framework patching
  • Unlimited remote support
  • Staging environment
     
  • After hours support
     

  • Hosting

  • Website Hosting
     
  • DNS Hosting

  • Security & Disaster Recovery

  • Web Application Firewall
  • Nightly Offsite Backups
  • Spam blacking monitoring
  • Website Malware scanning
    Checked against Google Safe Search
  • Website regional failover
  • Annual DR testing
  • Annual Penetration Testing
    special rates

  • Management

  • IT documentation
  • Monthly executive report
  • Monthly management meeting
    Face to face where possible
  • Monthly SEO Site Audit
     
  • Spell Checker
    special rates

  • Enhancements

  • 1 hour included per month
  • Balance rollover allowed
     
  • Onboarding and setup $200
    One off cost
Get Started

Best

from $1,000 per month

  • Support

  • 2 hour SLA
  • 24/7 monitoring
  • Application monitoring
  • 3rd party patching
  • Framework patching
  • Unlimited remote support
  • Staging environment
     
  • After hours support
     

  • Hosting

  • Website Hosting
     
  • DNS Hosting

  • Security & Disaster Recovery

  • Web Application Firewall
  • Nightly Offsite Backups
  • Spam blacking monitoring
  • Website Malware scanning
    Checked against Google Safe Search
  • Website regional failover
  • Annual DR testing
  • Annual Penetration Testing
    Conducted by independent 3rd party

  • Management

  • IT documentation
  • Monthly executive report
  • Monthly management meeting
    Face to face where possible
  • Monthly SEO Site Audit
    includes broken link checker
  • Spell Checker
     

  • Enhancements

  • 2 hours included per month
  • Balance rollover allowed
    Maximum 2 months
  • Free onboarding and setup fee
     
Get Started
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Find out which plan is right for your business today

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